Desert AIDS Project
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Holistic HIV Care

HIV Health Center

Wells Fargo HIV Health Center

Vision Chart inside Desert AIDS Project HIV Health Center

The Wells Fargo HIV Health Center is the only clinic in an 11,250 square mile radius offering primary medical care in combination with specialty HIV medical and social services. To create a medical home for people living with HIV or AIDS, nurse practitioners, physician assistants, and other medical professional, all of whom possess cutting-edge HIV knowledge, staff the health center. Clients receive appropriate medical treatment including prescriptions of state-of-the-art anti-retroviral medications, which are available through an on-site Walgreens Pharmacy.

Hours: Weekdays, Monday - Friday 8:00AM – 5:00PM, excluding major holidays. D.A.P. also offers 24-hour coverage for active, enrolled clients: Calls made to the clinic after hours are answered by an answering service that contacts the provider on call.

Fax: (760) 416-1651

Patient Satisfaction – through compassionate, comprehensive care – is our #1 goal

Constant improvement to the quality of our services is always top-of-mind at Desert AIDS Project. That’s why we periodically survey our patients to determine their level of satisfaction with services provided at our Wells Fargo HIV Health Center and our in-house HIV specialty dental clinic.

The 16 pie charts below (click for a larger version) provide an overall snapshot of the most recent survey, conducted during two time periods: April 24-26, 2013 and June 3-6, 2013. The confidential surveys were provided, in English and Spanish, to each patient as they checked-in for an appointment at the clinic.

Getting AppointmentsPhone CallsAppointment RemindersCall BacksWaiting TimeExam TimePrescription RefillsReferralsListens To YouEnough TimeExplainsExcellent TreatmentStaff FriendlyAnswers QuestionsReception FriendlyReception Answers

While participation in the survey was completely voluntary, 107 of 339 patients during those two time periods completed it – a 32% completion rate. We are pleased to say that 87% of patients rated all areas of the health center as “great” or “good.”

Responding patients used the following words and phrases to describe our services: friendly, knowledgeable, make you feel at ease, efficient, clean. Patient concerns included travel and location problems, requirements to frequently complete updated paperwork, and issues related to doctor turnover. However, multiple patients complimented the new and current provider team.

Our efforts to constantly improve our standards of care and service will be ongoing through our Quality Improvement Committee of the D.A.P. board of directors and work with the Client Advocacy Committee. In addition, our new Building Connections Initiative seeks to establish trust and meaningful connections between D.A.P. staff and clients – and to sustain these positive connections in every encounter.

Our goal is always to help clients feel safe, reduce anxiety, and improve their overall state of health. We hope the ultimate result will be a more healing, fulfilling environment for everyone.